CubieSIM Service Terms and Conditions

Chapter 1 General Provisions

Article 1 (Purpose) These Terms and Conditions are intended to regulate

the rights, obligations, and responsibilities of the company and service

users

regarding the use of the eSIM data sales service (CubieSIM, CubieSIM)

provided by PINTWEEN, INC. (hereinafter referred to as the “Company”)

through mobile devices,

independent travel information services, and networks, websites, apps,

and other services (hereinafter referred to as “Services”), and other

necessary matters.

Article 2 (Definition of Terms)

① The definitions of terms used in these Terms and Conditions are as

follows:

1. “Company” refers to a business operator that provides services through

mobile devices.

2. “Member” refers to a person who enters into a service agreement in

accordance with these Terms and Conditions and uses the services provided

by the Company.

3. “Mobile device” refers to a device that can download or install

content and use it, such as a mobile phone, smart phone, personal digital

assistant (PDA), tablet, etc.

4. “Account information” refers to information provided by a member to

the company, such as email, device information, nickname, profile

picture, and friend list,

as well as service usage information (travel plans and travel

information, etc.).

5. “Content” refers to all paid or free content (travel information

services and network services, applications, etc.)

digitally produced by the company in relation to the provision of

services so that it can be used on mobile devices.

6. “Application” refers to all programs downloaded or installed through a

mobile device to use the services provided by the company.

7. “eSIM” product refers to an Internet connection service that operates

only through software without a physical SIM card and is a product based

on self-registration.

② The definitions of terms used in these Terms and Conditions shall be

governed by the relevant laws and service-specific policies,

except for those addressed in Paragraph 1 of this Article, and any

terms not addressed herein shall follow general commercial practices.

Article 3 (Provision of Company Information, etc.)

The Company shall display the following items within the Service so that

members can easily understand them.

However, the Personal Information Processing Policy and Terms and

Conditions may be made available for members to view through the

connection screen.

1. Name of company and representative

2. Address of business location (including the address of the place where

member complaints can be handled)

3. Telephone number, e-mail address

4. Business registration number

5. Personal information processing policy

6. Terms of service

Article 4 (Effectiveness and change of terms and conditions)

① The company shall post the contents of these terms and conditions on

the service or its linked screen so that members can be aware of them.

② When the company revises the terms and conditions,

it shall post the effective date, revised contents, reason for

revision, etc. on the service or its linked screen at least 7 days prior

to the effective date to notify members.

However, if the changed contents are disadvantageous to members or are

significant changes,

it shall notify members by using the same method as the main text at

least 30 days prior to the effective date.

In this case, the contents before and after revision shall be clearly

compared and displayed so that members can easily understand them.

③ If the company revises the terms and conditions, it will check whether

the member agrees to the application of the revised terms and conditions

after notifying the member of the revised terms and conditions.

The company will also notify or inform the member that if the member does

not express his or her intention to agree or reject the revised terms and

conditions,

it will be considered that he or she has agreed to them. If the member

does not express his or her intention to reject them by the effective

date of these terms and conditions,

it will be considered that he or she has agreed to the revised terms and

conditions.

If the member does not agree to the revised terms and conditions, the

company or the member may terminate the service use agreement.

④ The company will take measures to enable the member to inquire and

respond to the company regarding the contents of these terms and

conditions.

⑤ The company may revise these terms and conditions to the extent that

it does not violate related laws and regulations such as the Act on

Consumer Protection in Electronic Commerce, etc.,

the Act on Regulation of Terms and Conditions, the Act on Promotion of

Information and Communications Network Utilization and Information

Protection, etc., and the Framework Act on Consumers.

Article 5 (Conclusion and Application of Service Agreement)

① A service agreement is concluded when a person who wishes to become a

member (hereinafter referred to as the “applicant”)

agrees to the contents of these terms and conditions, applies for

service use, and the company approves the application.

② The company approves the application of the applicant in principle.

However, the company may reject an application for use that falls under

any of the following items.

1. If the application form contains false information or does not meet

the application requirements

2. If the service is used in an abnormal or roundabout way in a country

where the company does not provide the service

3. If the application is made for the purpose of disrupting social peace

and order or public morals

4. If the service is to be used for an illegal purpose

5. If the service is to be used for profit-seeking purposes

6. If approval is deemed inappropriate for any other reason similar to

each item

③ The company may withhold approval until the reason is resolved in any

of the following cases:

1. If the company's facilities are insufficient, support for a specific

mobile device is difficult, or there is a technical problem

2. If there is a problem with the service, service usage fee, or payment

method

3. If approval of the application is deemed difficult for any other

reason similar to each item

Article 6 (Rules other than Terms and Conditions)

Matters not specified in these Terms and Conditions and the

interpretation of these Terms and Conditions shall be governed by the

relevant laws and regulations,

such as the Act on Consumer Protection in Electronic Commerce, etc., the

Act on Regulation of Terms and Conditions,

the Act on Promotion of Information and Communications Network

Utilization and Information Protection, etc., or commercial practices.

Article 7 (Operational Policy)

① Matters necessary for applying the Terms and Conditions and matters

delegated by specifying a specific scope in the Terms and Conditions

may be established as a service operation policy (hereinafter referred

to as the “Operational Policy”).

② The Company shall post the contents of the Operational Policy within

the Service or on its connection screen so that members can be aware of

them.

③ In the event of a revision to the Operational Policy, the procedures

in Article 4, Paragraph 2 shall be followed.

However, if the revised Operational Policy falls under any of the

following items, prior notice shall be given in the manner of Paragraph

1. When revising matters specifically delegated in the terms and

conditions

2. When revising matters unrelated to the rights and obligations of

members

3. When revising the operating policy within the scope that members can

anticipate and that is not fundamentally different from the contents of

the terms and conditions

Chapter 2 Personal Information Management

Article 8 (Protection and Use of Personal Information)

① The Company will endeavor to protect the personal information of

members in accordance with the relevant laws and regulations,

and the protection and use of personal information will be subject to

the relevant laws and regulations and the Company's personal information

processing policy.

However, the Company's personal information processing policy does not

apply to linked services other than those provided by the Company.

② Depending on the nature of the service, self-introduction information

such as nicknames, character photos, and status information that are

not related to the member's personal information may be disclosed.

③ The Company will not provide the member's personal information to

others without the member's consent,

except in cases where there is a request from a relevant government

agency, etc. in accordance with relevant laws and regulations.

④ The Company shall not be liable for damages resulting from the leakage

of personal information due to the member's fault.

Chapter 3 Obligations of the Parties to the Service Agreement

Article 9 (Obligations of the Company)

① The Company shall faithfully comply with the relevant laws and

regulations and the exercise of rights and performance of obligations

stipulated in these Terms and Conditions in good faith.

② The Company shall have a security system to protect personal

information so that members can safely use the service, and shall

publicize and comply with the personal information processing policy.

Except in cases stipulated in these Terms and Conditions and the personal

information processing policy, the Company shall not disclose or provide

personal information of members to third parties.

③ In order to provide continuous and stable services, if equipment

malfunctions or data is lost or damaged while the Company is improving

the service,

the Company shall make every effort to repair or restore it without delay

unless there are unavoidable reasons such as natural disasters,

emergencies, or malfunctions or defects that cannot be resolved with

current technology.

Article 10 (Obligations of Members)

① Members shall not commit any of the following acts in relation to the

use of the services provided by the Company.

1. Entering false information when applying for use or changing member

information

2. Acquiring and using service assets (ID, product information, travel-

related information, etc.) through services not provided by the company

or through abnormal methods

3. Posting articles or sending emails by impersonating an employee or

operator of the company

or stealing another person's name, impersonating another person or

falsely stating a relationship with another person

4. Stealing another person's information or illegally using another

member's ID and password

5. Collecting, storing, posting, or distributing another member's

personal information without permission

6. Acts of engaging in or inducing gambling or other gambling activities,

exchanging or posting obscene or vulgar information

or connecting (linking) to obscene sites, transmitting or distributing

words, sounds, texts, pictures, photos, or videos that cause shame,

disgust,

or fear to another person, or using the service in an unhealthy manner

7. Unauthorized use of the service Acts of using for purposes other than

the original purpose,

such as profit, sales, advertising, public relations, political

activities, or election campaigns

8. Acts of unauthorized reproduction, distribution, promotion,

or commercial use of information obtained through the use of the

Company's services, acts of using the services by exploiting known or

unknown bugs

9. Acts of deceiving others to gain profits, acts of causing damage to

others in relation to the use of the Company's services

10. Acts of infringing upon the intellectual property rights or portrait

rights of the Company or others, acts of defaming or causing damage to

others

11. Acts of intentionally transmitting, posting, distributing, or using

information (computer programs), computer software, hardware, or viruses,

computer codes, files,

or programs that are prohibited from transmission or posting by law

or designed to interfere with or destroy the normal operation of

telecommunications equipment

12. Modifying the application, adding or inserting other programs into

the application, hacking or reverse engineering the server, or source

code

or application data without receiving special rights from the Company

Leaking/changing, building a separate server, or arbitrarily

changing/stealing part of the website to impersonate the company

13. Other acts that violate related laws or are against good customs or

social norms

② Members are responsible for managing their accounts and mobile

devices, and must not allow others to use them.

The company is not responsible for damages caused by poor management of

mobile devices or allowing others to use them.

③ Members must set and manage the password function. The company is not

responsible for damages caused by the member's negligence

④ The company may determine the specific details of the following acts,

and members must follow them.

1. Member's account name, name used within the service

2. Location-based user-generated travel information and chat content and

methods

3. Bulletin board use and service use methods

4. External mobile platform partnership service policies such as Kakao,

Facebook, and Google Plus

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Chapter 4 Service Use and Restrictions

Article 11 Products and Services Provided by CubieSIM

1. Sales of eSIM data products and related communication sales brokerage

services

2. Advertising services related to CubieSIM

3. Additional products and travel-related services additionally developed

and provided by the company for independent travelers or provided through

partnerships

Article 12 (Provision of Services)

① The company shall provide services to members who have completed the

service agreement in accordance with the provisions of Article 5

immediately. However,

for some services, the company may initiate the service from a

designated date according to the company's needs.

② When providing services to members, the company may provide other

additional services together with the services stipulated in these terms

and conditions.

③ The company may differentiate the use by classifying the member's

level and subdividing the use time, number of uses, scope of provided

services, etc.

Article 13 (Use of Services)

① The Services are provided for a set period of time according to the

Company's business policy.

The Company will provide the service provision time in an appropriate

manner on the application home screen or service notices.

② Notwithstanding Paragraph 1, the Company may temporarily suspend all

or part of the Services in the following cases.

In this case, the Company will notify the reason and period of

suspension in advance on the application home screen or service notices.

However, if there are unavoidable circumstances that make it impossible

to notify in advance, the Company may notify after the fact.

1. When necessary for system operation, such as regular system

maintenance, server expansion and replacement, or network instability

2. When normal service provision is impossible due to power outages,

service facility failures, service usage overload,

or facility maintenance or inspections by telecommunications service

providers

3. When situations beyond the Company's control, such as wartime,

incidents, natural disasters, or similar national emergencies, occur

③ The Company provides the Services using dedicated applications or

networks for mobile devices.

④ Members can download and install applications or use the service for

free or for a fee through the network.

⑤ In the case of applications downloaded and installed or services used

through the network, they are provided according to the characteristics

of the mobile device or mobile carrier.

In the case of changing the mobile device, changing the number, or

roaming overseas, all or part of the content may not be available, and

the company is not responsible in this case.

⑥ In the case of applications downloaded and installed or services used

through the network, background work may be performed.

In this case, additional charges may be incurred according to the

characteristics of the mobile device or mobile carrier, and the company

is not responsible in this regard.

Article 14 (Changes and Suspension of Services)

① In order to provide smooth services, the company may change the

service according to operational or technical needs, and will notify the

relevant information within the service prior to the change.

However, in cases where changes are unavoidable, such as corrections

to bugs or errors, emergency updates, or when changes are not

significant, a notice may be provided after the fact.

② If the Company finds it difficult to continue the service due to

serious management reasons such as the discontinuation of business due to

transfer, division, or merger of business,

or a significant deterioration in the profits of the relevant service,

the Company may discontinue the entire service.

In this case, the date of discontinuation, reason for discontinuation,

compensation conditions, etc.

will be announced 30 days prior to the date of discontinuation through

the application home screen or its connection screen, and the member will

be notified in the manner of Article 22, Paragraph 1.

Article 15 (Collection of Information, etc.)

① The Company may store and retain chat contents between members, and

this information will be held only by the Company.

The Company may access this information only for the purpose of mediating

disputes between members, handling complaints,

or maintaining order in the traveler community, and third parties may

only access this information if they are authorized to do so by law.

② If the Company or a third party accesses chat information pursuant to

Paragraph 1,

the Company shall notify the relevant member of the reason and scope of

access in advance.

However, in cases where this information needs to be viewed in relation

to investigation, processing, confirmation of prohibited acts under

Article 10, Paragraph 1,

or relief for damages caused by such acts, notification may be made

afterwards.

③ The company may collect and utilize the member's mobile device

information (settings, specifications, operating system, version, etc.)

excluding the member's personal information for smooth and stable

operation of the service and improvement of service quality.

④ The company may request additional information from the member for the

purpose of improving the service and introducing services to the member.

The member may accept or reject this request, and if the company makes

this request, the member will be notified that he or she may reject the

request.

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Article 16 (Provision of Advertisements)

① The Company may post advertisements within the Service in relation to

the operation of the Service.

In addition, advertising information may be sent to members who have

agreed to receive it via e-mail, text message service (LMS/SMS), push

notification, etc.

In this case, members may refuse to receive it at any time, and the

Company will not send advertising information if the member refuses to

receive it.

② You may be connected to advertisements or services provided by others

through banners or links, etc., among the services provided by the

Company.

③ If you are connected to advertisements or services provided by others

in accordance with Paragraph 2,

the services provided in that area are not within the Company's service

area, so the Company does not guarantee reliability, stability, etc.,

and the Company is not responsible for any damages suffered by members as

a result.

However, this does not apply if the Company intentionally or grossly

negligently facilitates the occurrence of damage or fails to take

measures to prevent damage.

Article 17 (Attribution of Copyright, etc.)

① The copyright and other intellectual property rights for content

within the service produced by the company belong to the company.

② Members may not use for profit or allow others to use information

obtained through the service provided by the company,

of which the intellectual property rights belong to the company or the

provider, by means of copying or transmitting

(including editing, publishing, performing, distributing, broadcasting,

creating secondary works, etc.; hereinafter the same shall apply) without

the prior consent of the company or the provider.

③ Members permit the company to use communications, images, sounds, and

all materials and information (hereinafter referred to as “User

Content”),

including conversation texts displayed within the service or uploaded or

transmitted by members or other users through mobile applications or

services, under the following methods and conditions.

1. Use the relevant user content, change the editing format, or otherwise

modify it

(publication, reproduction, performance, transmission, distribution,

broadcasting, creation of secondary works, etc. in any form, and there

are no restrictions on the period of use and region)

2. Do not sell, rent, or transfer user content for the purpose of

transaction without the prior consent of the user who created the user

content

④ The company does not use user content of members that is not displayed

within the service and is not integrated with the service (e.g. postings

on general bulletin boards, etc.) without the explicit consent of the

member, and members may delete such user content at any time.

⑤ If the company determines that a posting within the service posted or

registered by a member falls under a prohibited act under Article 10,

Paragraph 1, the company may delete or move it or refuse to register it

without prior notice.

⑥ A member whose legal interests have been infringed upon by information

posted on bulletin boards operated by the company may request the company

to delete the relevant information or post a rebuttal.

In this case, the company will promptly take necessary measures and

notify the applicant of this.

⑦ This clause is valid while the company operates the service and

continues to apply even after the member withdraws.

Article 18 (Restrictions on service use for members)

① Members must not commit acts that violate the member's obligations

under Article 10, and in the event of such acts, the company may take

measures to restrict the member's service use, delete related information

(text, photos, videos, etc.)

and other measures according to the following categories. The specific

reasons and procedures for restricting use are determined in the

operating policy of each service according to Article 19, Paragraph 1.

1. Restrictions on some rights: Restrictions on certain rights such as

search and chat for a certain period of time

2. Restrictions on account use: Restrictions on use of member accounts

for a certain period of time or permanently

3. Restrictions on member use: Restrictions on use of services by members

for a certain period of time or permanently

② In cases where the restrictions on use in Paragraph 1 are justified,

the Company shall not compensate for any damages suffered by members due

to the restrictions on use.

③ The Company may suspend the use of services for the relevant account

until the investigation into the following reasons is completed.

1. In cases where a legitimate report is received that the account has

been hacked or stolen

2. In cases where the user is suspected of being an illegal user or

workplace, etc.

3. In cases where provisional measures for use of services are necessary

for other reasons similar to each of the following items.

Article 19 Discount coupons and points

They are granted to specific members through the company's events,

promotions, etc., and the validity period and usage method can be

confirmed through the detailed information provided.

They cannot be refunded in cash and will be canceled when the validity

period expires or the user agreement is terminated.

The company may cancel or restrict membership if the user uses them for

improper purposes.

The details of discount coupons and points and the operating policy may

change.

Article 20 Refund

For eSIM products, refunds are possible if the eSIM itself is found to be

defective and is prior to registration (installation).

Since eSIM products are used overseas in conjunction with local

telecommunications networks, refunds are not possible for other reasons

such as temporary telecommunications network failures, local

telecommunications company circumstances, insufficient settings, and

insufficient mobile phone specifications.

Refund requests must be made within 30 days of purchase, and eSIM

products will not be considered for exchange or refund after scanning the

QR code, entering detailed information, and registering (installing)

through the provided separate link.

Refunds are not possible if the validity period has expired.

eSIM does not provide compensation in any case other than exchange or

refund due to its own defect.

CubieSIM receives eSIMs from multiple original eSIM suppliers covering

over 200 countries worldwide and sells them through telecommunications

intermediation.

In this case, if eSIM purchase cancellation or refund is not possible due

to the original supplier's policy, the same policy will be followed.

In the case of eSIM suppliers or platforms that provide purchase

cancellation functions, the original supplier's name will be indicated

and guidance will be provided for each product.

Unused data after eSIM registration (installation) cannot be exchanged or

refunded.

Since most products are used in conjunction with local telecommunications

networks, problems occur due to various reasons such as terminal, setting

issues, and temporary failure of local networks.

Therefore, if it is determined that the eSIM itself is defective, you

must contact the customer center without delay for confirmation.

The refund process is as follows:

① If a member determines that an eSIM product is defective, he/she must

notify the Kirby eSIM Customer Center without delay, and the company must

conduct a verification to determine whether there is a defect.

② During this process, information such as terminal information and

settings screenshots may be requested.

③ Once verification is complete, the company must share the results with

the member without delay and proceed with the exchange or refund process.

In no case can additional compensation be provided other than exchange or

refund.

The refund request and processing time may vary by product due to the

eSIM source supplier, telecommunications company verification process,

etc., and in the case of credit card payment, it may take several days

for the refund to be completed.

Matters regarding cancellation and refund not explained in these Terms

and Conditions shall be subject to the procedures stipulated in the

Consumer Basic Act, e-commerce, and other relevant laws and regulations.

Article 21 (Reasons and Procedures for Restrictions on Use)

① The company shall determine the specific reasons and procedures for

restrictions on use pursuant to Article 18 Paragraph 1 as an operating

policy, taking into consideration the content, degree, frequency, and

results of prohibited acts pursuant to Article 10 Paragraph 1.

② In the event that the Company imposes a usage restriction measure as

stipulated in Article 18, Paragraph 1, the Company shall notify the

Member of the following matters in advance.

However, in cases where urgent measures are required, the Company may

notify the Member afterwards.

1. Reasons for usage restriction measures

2. Types and periods of usage restriction measures

3. Methods for filing an objection to usage restriction measures

Article 19 (Procedures for filing an objection to usage restriction

measures)

① If a Member wishes to object to the usage restriction measures of the

Company, he/she shall submit an objection application stating the reason

for the objection to the Company in writing, by e-mail, or by a similar

method within 14 days from the date of receiving the notice of such

action.

② The Company shall respond to the reason for the objection in writing,

by e-mail, or by a similar method within 15 days from the date of

receiving the objection application in Paragraph 1.

However, if the Company finds it difficult to respond within this period,

the Company shall notify the Member of the reason and processing

schedule. ③ If the reason for the objection is justified, the company

will take action accordingly.

Chapter 5 Compensation for damages and exemption clauses, etc.

Article 22 (Compensation for damages)

① If the company or member violates these terms and conditions and

causes damage to the other party, they are responsible for compensating

for the damage. However, this does not apply if there is no intent or

negligence.

② If the company enters into an affiliate contract with an individual

service provider and provides individual services to members,

and the member agrees to these individual service terms and conditions

and then suffers damage to the member due to the intent or negligence of

the individual service provider, the individual service provider is

responsible for the damage.

Article 22 (Exemption of the company)

① If the company cannot provide the service due to a natural disaster or

other force majeure, the company is not responsible for providing the

service.

② The company is not responsible for damage caused by maintenance,

replacement, regular inspection, construction, or other similar reasons

of service equipment. However, this does not apply in cases where it is

due to the Company's intent or negligence.

③ The Company is not responsible for any service disruption caused by

the Member's intent or negligence. However, this does not apply in cases

where the Member has unavoidable or justifiable reasons.

④ The Company is not responsible for the reliability, accuracy, etc. of

information or materials posted by the Member in relation to the Service,

unless there is intent or gross negligence.

⑤ The Company has no obligation to intervene in transactions or disputes

that occur between the Member and other Members or third parties through

the Service, and is not responsible for any damages resulting therefrom.

⑥ The Company is not responsible for any damages incurred by the Member

in relation to the use of the Service provided free of charge. However,

this does not apply in cases where it is due to the Company's intent or

gross negligence.

⑦ The Company is not responsible for any expected benefits not obtained

or losses incurred by the Member through the use of the Service.

⑧ The Company is not responsible for any third-party payments that occur

due to the Member's failure to manage mobile device passwords, passwords

provided by open market operators, etc. However, this does not apply in

cases where the Company is intentionally or negligently responsible.

⑨ The Company shall not be liable for any inability to use all or part

of the content functions due to changes in mobile devices, changes in

mobile device numbers, changes in operating system (OS) versions,

overseas roaming, changes in telecommunications carriers, etc.

However, this does not apply in cases where the Company is intentionally

or negligently responsible.

⑩ The Company shall not be liable for any inability to use content or

account information provided by the Company by a member. However, this

does not apply in cases where the Company is intentionally or negligently

responsible.

Article 23 (Notice to Members)

① When the Company notifies a member, it may do so via the member's e-

mail address, electronic memo, in-game service message, text message

(LMS/SMS), etc. ② In the case of notification to all members, the

company may substitute the notification in Paragraph 1 by posting it

within the service for more than 7 days or by displaying a pop-up screen,

etc.

Article 24 (Jurisdiction and Governing Law) These Terms and Conditions

are governed by and interpreted in accordance with the laws of the

Republic of Korea. In the event of a lawsuit arising from a dispute

between the company and members, the court with jurisdiction shall be the

court in accordance with the procedures stipulated by law.

Article 25 (Member Complaints and Dispute Resolution)

① The company shall provide guidance on how to present opinions or

complaints to members within the service or on its linked screen for the

convenience of members. The company shall operate dedicated personnel to

handle such opinions or complaints from members.

② If the company objectively recognizes that opinions or complaints

raised by members are justified, the company shall promptly handle them

within a reasonable period of time.

However, if the processing takes a long time, the company shall notify

the members of the reason for the long processing time and the processing

schedule within the service or in accordance with Article 22, Paragraph

③ If a dispute arises between the company and a member and a third-party

dispute resolution agency mediates, the company may faithfully prove the

measures taken against the member, such as restrictions on use, and

follow the mediation of the mediation agency.

These terms and conditions will be effective from July 22, 2024.